Frequently Asked Questions
Everything you need to know about your JETS shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At JETS, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester.